1. Exchange Service

    Before placing an order, we will prompt you to confirm the size, style, color, quantity and delivery address of the selected shoes to avoid unnecessary mistakes. Please be sure to verify all information before confirming the order.
    If you have any questions about placing an order, please contact the email address: [email protected] before placing an order, and we will serve you wholeheartedly.

  2. Cancellation of Order Instructions

    1. Once the order is generated, you can apply for cancellation only within 6 hours.
    2. Exceeding this time period, the order may have entered the warehouse delivery process and cannot be cancelled.
    3. To cancel the order, please send an email to: [email protected]

  3. Return Request (applicable within 14 days after receiving the goods)

    In the following cases, we accept returns and provide a full refund:
    ●The product has been damaged or broken during transportation;
    ●The product does not match the style, size, and material of your order;
    ●The product description is obviously inconsistent with the actual product;
    ●The received product is not the product you ordered.
    Please note: If more than 14 days have passed since the receipt of the goods, the return application will be deemed invalid and the system will automatically assume that you have accepted the order.

  4. No returns or refunds will be given in the following cases:

    ● The product has been worn, washed or modified;
    ● The product has obvious man-made damage;
    ● The product has no original label or is not in the original packaging;
    ● The product problem is a detail that can be repaired by yourself (such as thread ends and other non-quality problems).

  5. Materials required for return

    Please provide the following materials so that we can review the return eligibility:
    ● Shipping label/logistics receipt
    ● Order purchase receipt
    ● Clear photos of product defects or problems
    ● Screenshots of emails communicated with us or related evidence

  6. Return and refund process

    1. Please send the return application and all the above materials to the email address: [email protected]
    2. We will reply within 2 to 3 working days whether you meet the return conditions. Please turn on the email notification and wait patiently for our reply.
    3. Once it is confirmed that the return criteria are met, we will provide a return address. Please do not send the package back by yourself before receiving the confirmation email. We are not responsible for such returns.
    4. After receiving the return, we will process the refund within 2 working days. The refund will be returned to the original route and include the shipping fee you paid.

  7. About the refund arrival time

    If you have not received the refund yet, please follow the steps below:
    1. Please confirm your bank account or payment account record first;
    2. Contact your credit card company or bank. Some refunds may be received within 10 to 15 working days (depending on the policy of your issuing bank);
    3. If it is still not received, please contact us by email immediately and we will reply you within 2 to 3 working days.

  8. Special reminder

    1. Before initiating a return application, please be sure to contact our customer service team.
    2. We are not responsible for unauthorized return of goods without confirmation.
    3. We are not responsible for any returned goods lost during transportation. Please understand.

  9. Thank you for your support

    Customer satisfaction is always our top priority.If you have any questions, please feel free to contact us by email at any time.Thank you for choosing Lyorxx Online Shop, and wish you a happy shopping!