Lyorxx Online Shop Shipping Policy

Welcome to Lyorxx Online Shop, we hope to provide you with a safe and reliable shopping and logistics experience. The following is our shipping policy, please read it carefully before placing an order:

1. Order processing time
  1. All orders will be processed within 1-2 business days after submission.
  2. The order will not enter the shipping process until it is processed.
  3. If there are any problems or delays during the order processing, we will notify you by email as soon as possible.
  4. Once the shipment is successful, the system will send you an email with a logistics tracking number so that you can understand the delivery status.
2. Shipping method and time

Lyorxx Online Shop provides two shipping services:

  1. Standard shipping: estimated delivery time is 8 to 10 business days;
  2. Express shipping: estimated delivery time is 6 to 8 business days.
  3. Free shipping service for orders over $20.

Please note: some areas may not be able to deliver due to logistics restrictions. We sincerely apologize for the inconvenience caused.

3. Transport anomalies and solutions
  1. If your order is not received more than 30 days after it was sent, we will provide you with a full refund.
  2. If your package is not delivered as expected, please submit an inquiry request through the website and we will respond within 12 hours.
  3. If the logistics tracking shows that the package has been delivered but you have not received it, please first:
    1. Carefully check the possible delivery locations such as home, porch, mailbox, neighbor’s place;
    2. Contact the transportation company indicated in the email for details;

If the problem is still not solved, please send an email to [email protected] and our customer service team will assist you as soon as possible.

4. Shipping address liability statement
  1. If the package cannot be delivered due to incorrect, incomplete or inaccurate shipping address, we will not bear the relevant responsibility.
  2. Please make sure that the address information is accurate before placing an order.

If you find that the address is incorrect after placing an order, please contact [email protected] immediately. If the order has been shipped, we will not be able to change or intervene.